FAQ

What payment methods do you take?

We take all payments by Paypal. However, our Paypal system also lets you use credit card and e-check. We got you covered.

After I purchase my cover, how it will be delivered?

Covers are digital files, usually in jpg formet. Each vendor has their own method in which they handle this part of business, but largely they choose to deliver by email. Some may consider dropbox or other methods as an option. If you have purchased a template, the option to download your file will be available after payment is complete.

What is your refund/return policy?

Refunds on premade book cover designs will only be accepted if the order is still in processing. Request a refund by messaging us, remembering to include your order number. We will then contact the artist to stop delivery. If the item has not been delivered, we will gladly reverse payment.

There was a book cover that I really wanted, but it sold before I could finalize my purchase.

All book covers are exclusive, and they will only be sold once on a first-come first-served basis. We’re sorry for the inconvenience.

I just placed an order for a premade book cover design and my order still says pending.

All payments are verified before your order is processed. This is to help prevent fraud. We also end up handling many of our orders by hand in the system. Manually.

Can I also use my cover for print? Can I get a spine and back cover to go with it?

It depends on the artist. Some will be glad to provide this for you, but it will come at an extra price. Your best bet is to ask the artist themselves using the Private Messaging system.

How long will it take for my cover to be delivered? How will it be delivered?

All covers are delivered by email. Please make sure you have a valid email address and that your spam filters will not eat your delivery. Delivery times vary, but usually you can expect to receive it within 24-48 hours. If you haven’t received it after this time, first check your spam folder because sometimes covers end up there. If it’s not there, please message the artist before filing a complaint with us.

The only instant downloads we offer are for the Do It Yourself templates. You will have to sign into your account to access your download.

Can you add the text for my cover design?

Yes, that is actually part of your purchase package. When you order, make sure to include what you want the cover to say on your order form. You can also request to receive your cover without text.

I’m a cover artist: how can I sell my designs here?

Yes! But it requires you to do a bit of reading and learn how we do things here. Then you can register, contact us, and if your covers match our needs we’ll get the ball rolling.